From the date of receipt of your item(s), you have 14 days in which to notify LATENT that you want to request a refund and return your item. You will then have 14 days to ensure that the item is returned to LATENT in its original condition. Please pack your item(s) safely, using original packaging where possible and make sure that the item has a tracked delivery number. Damaged goods will not be accepted for a refund. 

If you want to return an item, you must write to: info@latentcollective.co.uk within 14 days of receipt of your order to inform LATENT and receive instructions on how to return your item to us.

Read our full Returns Policy here.

This is a bespoke packing and shipment plan. LATENT will pack, deliver and unpack the work where possible.

First, we will cover the work in glassine paper to protect the surface of the work. The work will be backed on cardboard and then soft wrapped in bubble-wrap with foam protective corners.

* The total timeframe includes preparation and shipment of the work, door-to-door from the point of order. Therefore, the total timeframe required to prepare and deliver your order, is longer than the shipment service offered. 

† Exclusions apply: it is not possible to fulfil this shipment plan to Scotland or Northern Ireland. Instead, a bespoke shipping quote can be provided on request.

Please kindly contact: info@latentcollective.co.uk